Acadenix ("we", "our", "us") is operated by SynAck Solutions Pty Ltd. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Acadenix Learning Management System (LMS).
2. Information We Collect
We collect information that you provide directly to us when you:
Register an account: first name, last name, email address, organisation name, job title (optional), and mobile phone number (optional).
Sign in via OAuth providers: name and email address from your Microsoft, LinkedIn, or Google account.
Use the platform: course progress, SCORM tracking data, session activity, and theme preferences.
We automatically collect certain information when you access the platform, including:
Authenticate your identity and manage your account
Track your learning progress and course completions
Send verification codes and essential system notifications
Ensure platform security and prevent unauthorised access
Comply with legal obligations
4. Information Sharing
We do not sell your personal information. We may share your information with:
Your organisation: administrators within your organisation can view your profile, role assignments, and learning progress.
Service providers: we use third-party services to operate the platform, including Cloudflare (hosting and infrastructure) and Mailjet (email delivery). These providers process data on our behalf under strict confidentiality agreements.
Legal requirements: we may disclose your information if required by law, regulation, or legal process.
5. Data Storage and Security
Your data is stored securely using Cloudflare's global infrastructure and Neon Serverless Postgres. We implement industry-standard security measures including:
Encrypted data transmission (HTTPS/TLS)
Secure, HTTP-only session cookies
CSRF protection on all forms
Rate limiting on authentication endpoints
Audit logging of authentication events
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. Authentication audit logs are retained for security purposes. If your organisation's licence expires or your account is deactivated, your data may be retained for a reasonable period before deletion.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Object to or restrict certain processing of your data
Data portability
To exercise any of these rights, please contact your organisation administrator or email us at the address below.
8. Cookies
We use essential cookies only:
Session cookie: maintains your authenticated session (expires after 24 hours or on logout).
Theme cookie: stores your light/dark mode preference.
We do not use tracking cookies, analytics cookies, or third-party advertising cookies.
9. Children's Privacy
The Acadenix platform is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify users of any material changes by posting the updated policy on this page with a revised "Last updated" date.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact: